← Writing
Oct 12, 2024 · 1 min read

Glamming up a robot risks overpromising what the robot as a product can actually do.  That risks disappointing customers. And disappointed customers are not going to be an advocate for your product/robot, nor be repeat buyers.

Replace “robot” with whatever you sell.

Marketing and selling is a series of promises made to a potential customer. The product better keep—or better yet, exceed—those promises.

The spectacle should be ancillary to the product—an attention magnet. The spectacle shouldn’t be the promise.